- What must companies focus on in order to survive in today’s business environment? Use at least two unique references. Length: 2-3 paragraphs.
- Read the case: Prime Bank of Massachusetts, available in the Operations Management textbook, Chapter 2. Develop a list of changes for the operations function that should be considered by the bank. Begin by identifying operations management decisions that would be involved in operating a bank, for example, layout of facility, staff, drive-through service. Then identify ways that they can be improved at Prime Bank in order to support the strategy focused on customer service.
- In the product screening stage of new product development, what are some questions that may need to be explored by the operations function? By marketing? By finance?
- Describe how consumers can use the Internet to shop in new ways.
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