Dual Roles and Conflicts for Probation Officers

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Probation officers face role conflict in virtually every aspect of the job. This is a product of two responsibilities: enforcing the law and helping the offender. Investigation and supervision are also divergent functions. Investigation involves the creation of a presentence investigation (PSI), which is used by the judge in sentencing an offender. The purpose of the presentence investigation is to help the judge select an appropriate sentence for the offender.

Supervision begins with the sentencing of an offender to probation. Supervision carries throughout the sentence, and can involve different challenges for the offender and the probation officer.


View the Riverbend City: Probation transcript (attached). Based on what you viewed, address the following in a 5–6 page paper:

  • Lay out two sources of conflict for probation officers, specific to the investigation and supervision functions based on the monitoring of the offender for each transition point (initial probation criteria establishment, electronic monitoring, and victim communication of concern).
  • Determine two ways reform movements in probation have either created conflict or resolved conflict for probation officers, using Riverbend City: Probation as a point of reference.
  • Establish two ways the use of criminal behavior assessments can either create conflict or resolve conflict for probation officers.
  • Propose two measures, looking ahead, that can be implemented to reduce probation officer conflict that could have helped the Probation Officer in Riverbend City: Probation.

Build out the detailed content in the paper, citing a minimum of three academically verified references.


  • Written communication: Written communication should be free of errors that detract from the overall message.
  • APA formatting: Resources and citations should be formatted according to current APA style and formatting.
  • Required page count: 5–6 pages.

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