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Managing Conflict to Create Effective Collaboration

The authors of the “Want Collaboration?” article (located in Day 6 of this week) identify three strategies for managing disagreements at the point of conflict and an additional three strategies for managing conflict upon escalation. Several of the other resources also address this topic. For this Assignment, assume that you have just assembled a team of subject matter experts from across an organization who have not had an opportunity to work together before.

At the kickoff meeting for this initiative, you plan to provide background on the importance of this initiative and how it ties into the strategic objectives of the organization. In addition, you want to emphasize the importance of their collaboration throughout their time together.

You know from the material you have read this week that effective collaboration requires that team members understand that disagreement and conflict along the way should be expected and can be constructive. To that end, you want to share with them several strategies for accommodating disagreement and conflict in their collaboration.

For this Assignment:

Develop guidelines for the team to use to support effective collaboration and manage when conflict and disagreement occur. In a 2- to 3-page paper, present your guidelines for collaboration and recommendations for addressing disagreement and conflict in a way that strengthens their respect for each other and their ability to collaborate effectively.


Lencioni, P. (2008). Team dysfunction. Sales & Service Excellence, 8(4), 6.
Retrieved from the Walden Library databases.

In this article, Lencioni describes the effects of the lack of trust among members of a team and contrasts the characteristics of a dysfunctional team with those of a functional one.

Weiss, J., & Hughes, J. (2005). Want collaboration? Accept–and actively manage–conflict. Harvard Business Review, 83(3), 93–101.
Retrieved from the Walden Library databases.

These authors argue that managers get truly effective collaboration only when they realize that conflict is natural and necessary. The article provides an in-depth analysis of tools and techniques for addressing all types of conflict.

Flanagan, T., & Runde, C. (2010). Conflict-competent teams. Sales & Service Excellence, 10(9), 7.
Retrieved from the Walden Library databases.

This brief piece describes how conflict can be a positive feature of teams if it is managed correctly. Suggestions include creating the right climate, engaging constructively, and setting norms for handling conflict to allow the process to stay on course.

Gratton, L., & Erickson, T. J. (2007). Eight ways to build collaborative teams. Harvard Business Review, 85(11), 100–109.
Retrieved from

This article provides a comprehensive analysis of 55 large teams from organizations across the globe to identify the characteristics of the teams that have shown strong collaboration despite their complexity.

All work in APA format

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