IT and the Customer Experience, computer science assignment help

Find an article about a firm’s current use of IT to enhance its customer’s experience or select a firm you are familiar with in Middle East. Write a short paper describing the following:

  • Where is IT’s enhancement of the customer experience delivering value to the organization?
  • What challenges or obstacles does the firm encounter in enhancing the customer experience using IT?

Requirements:

  • Your paper should be three to five pages in length, not counting the title or reference pages, which must be included.
  • Include at least two in text citations per page.
  • Your paper must follow academic writing standards and APA style guidelines, as appropriate.

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