4 key types of services which make these 4 airports good and 4 airports bad ?!

As discussed in class today propose 4 key service difference that make the following airports land on either “Andy’s favorite” or “Andy’s most despised” airport list.  


Andy’s Favorites:
  • Singapore Changi (SIN)
  • Atlanta Hartsfield (ATL)
  • Amsterdam Schipol (AMS)
  • Tokyo Narita (NRT)
Andy’s Despised:
  • Paris deGaulle (CDG)
  • London Heathrow (LHR)
  • New York JFK (JFK)
  • San Francisco International (SFO)

Good luck.  If you have been to some of these airports it will help; if not, try and find some of your classmates that have.  Remember that this is a Service Oriented assignment so think of key factors of Service Industries

Andy Suszko

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